Privacy policy

Effective Date: September 1, 2026

Contact: [email protected]

Website: https://afribellaluxurysuites.com

1. Introduction

Welcome to AfriBella (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, make a reservation, or stay at AfriBella Luxury Suites Nhyiaeso or AfriBella Executive Suites Apire. We handle personal data in line with Ghana’s Data Protection Act, 2012 (Act 843). By using our website or services, you agree to the terms of this policy.

2. Information We Collect

A. Personal Information (provided directly by you)

  • Full name, email address and phone number
  • Reservation details, such as property, suite type, dates of stay and number of guests
  • Identification details presented at check-in, such as a passport or national ID
  • Payment details, processed through our payment providers
  • Special requests you choose to share, such as accessibility needs or dietary preferences
  • Information submitted through enquiry, booking or feedback forms, reviews and complaints

B. Information Collected During Your Stay

  • Check-in and check-out records, and charges incurred during your stay
  • CCTV footage in common areas and around the premises, used for safety and security
  • Details of visitors registered to your room

C. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Device information and operating system
  • Pages visited, time spent and interaction activity
  • Referral sources, such as search engines, booking platforms or social media

D. Cookies and Similar Technologies

We use cookies to improve your experience and understand how our site is used. Please refer to our Cookies Policy for more details.

3. How We Use Your Information

We use the information we collect to:

  • Process, confirm and manage your reservations
  • Verify your identity at check-in and meet guest registration requirements
  • Process payments, deposits and refunds
  • Respond to enquiries, special requests, complaints and feedback
  • Keep our guests, staff and properties safe and secure
  • Send booking confirmations, pre-arrival information and service updates
  • Send offers and news about AfriBella, where you have agreed to receive them
  • Improve our services, website performance and guest experience
  • Prevent fraud and unauthorised activity

We do not sell or rent your personal data to third parties.

4. Who We Share Information With

We may share limited information with trusted third parties to help us operate effectively, such as:

  • Booking engines and online travel platforms used to make your reservation
  • Payment processors and banks, to handle payments and refunds
  • Technology providers, such as website hosting, analytics tools and email platforms
  • Service providers who support your stay, such as transport or tour partners you request
  • Regulatory bodies and law enforcement, when required by law

All such parties are required to handle your data securely and only for authorised purposes.

5. Data Protection & Security

We take data protection seriously. Your information is stored securely, and we use appropriate safeguards to protect it from unauthorised access, disclosure, alteration or destruction. Our security practices include:

  • Secure (HTTPS) connections on our website
  • Card payments handled by secure third-party payment providers
  • Restricted staff access to guest records and identification details
  • Monitoring for unusual or suspicious activity

While we take reasonable steps to protect your data, no method of transmission over the internet is completely secure. Use of the website is at your own discretion.

6. Data Retention

We keep your information only for as long as necessary to:

  • Fulfil the purpose for which it was collected, including your reservation and stay
  • Handle follow-up requests, complaints or claims
  • Meet legal, tax, accounting and regulatory obligations

CCTV footage is kept for a limited period and then overwritten, unless needed to investigate an incident. You may request deletion of your data at any time (see Section 8).

7. Children’s Privacy

AfriBella welcomes families, and children may be included in a reservation made by a parent or guardian. We do not knowingly collect personal data directly from anyone under 18. Any details about a child are collected from the adult making the booking and only as needed for the stay. Parents or guardians may request access, correction or deletion of such data by contacting us.

8. Your Rights

You have the right to:

  • Access a copy of your personal data
  • Request correction or deletion of your information
  • Withdraw consent for marketing communications at any time
  • Ask how your data is being used
  • Lodge a complaint with Ghana’s Data Protection Commission

To make a request, contact us at [email protected]. We will respond within a reasonable timeframe. Some data may be retained where we are legally required to do so.

Our website may include links to external platforms, such as booking sites, Google Maps or social media. We are not responsible for the privacy practices or content of these websites. Please review their policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements or our operations. The updated version will be posted on this page with a revised Effective Date. Continued use of our website or services indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns or requests about this Privacy Policy or your personal data, please get in touch with us:

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