Effective Date: October 2026
By making a reservation at any AfriBella property — including AfriBella Luxury Suites Nhyiaeso and AfriBella Executive Suites Apire (each referred to as “the Hotel”) — the guest acknowledges and agrees to be bound by these terms and conditions. These terms constitute the entire agreement between the guest and the Hotel regarding the reservation and stay.
AfriBella operates two separate properties in Kumasi, Ghana. Each property is independently located and guests should confirm which property their reservation is booked at:
These two properties are at different locations and are not situated on the same premises. Amenities, facilities, and room types may differ between properties. Guests are advised to verify their property address prior to arrival.
The person making the reservation (“the Lead Guest”) accepts full responsibility for the booking on behalf of all guests included in the reservation. The Lead Guest is liable for all charges incurred during the stay, including any damage caused by accompanying guests.
A group booking is defined as a reservation of three (3) or more rooms. Group bookings are subject to separate terms, including tailored rates and cancellation policies, which will be communicated at the time of booking.
The Hotel reserves the right to offer group-specific rates that differ from published rack rates. AfriBella also reserves the right to contact the Lead Guest of a group booking directly regarding logistics, billing, and any adjustments to the reservation.
The Hotel reserves the right to cancel or modify a group booking if the agreed-upon terms — including deposit deadlines, minimum room nights, or guest counts — are not met within the stipulated timeframe.
While the Hotel endeavours to accommodate specific room or suite type preferences, room assignments are at the Hotel’s discretion. AfriBella does not guarantee a particular room number; reservations are confirmed by suite type and property location, not by specific room. Suite types and availability vary between AfriBella Luxury Suites Nhyiaeso and AfriBella Executive Suites Apire.
Guests are encouraged to raise any concerns during their stay so that the Hotel may address them promptly. Formal complaints should be directed to the Front Desk or submitted in writing to [email protected] or by calling +233 59 819 8660.
AfriBella shall not be held liable for any loss, damage, or injury arising from the acts or omissions of third parties, including but not limited to service providers, contractors, or other guests, except where such liability cannot be excluded by law.
Any claim arising from the guest’s stay must be submitted in writing within thirty (30) days of the checkout date. Claims received after this period may not be considered.
All facilities and amenities provided by AfriBella are subject to availability and may be withdrawn, modified, or restricted without prior notice for maintenance, safety, or operational reasons.
Each suite type has a maximum occupancy limit and a set number of rooms available, as outlined below. Note that the Presidential Suite is located at AfriBella Executive Suites, Apire; all other suite types are at AfriBella Luxury Suites Nhyiaeso. Exceeding the stated occupancy is not permitted and may result in additional charges or cancellation of the booking.
The Hotel shall not be held liable for any injury, loss, or damage sustained by guests while using the Hotel’s facilities, except where caused by the Hotel’s negligence. Guests use all facilities at their own risk.
Extension of stay is subject to availability and must be requested at the Front Desk at least 24 hours before the original checkout date. Extensions are not guaranteed and may be offered at prevailing rates.
Where applicable, use of the pool or water features after 10:00 PM is strictly prohibited for safety reasons.
Guests shall not bring hazardous, flammable, or explosive materials onto the Hotel premises. This includes but is not limited to fireworks, gas cylinders, and chemicals.
Pets are not permitted on the Hotel premises. Service animals may be accommodated with prior arrangement and supporting documentation.
Guests are expected to maintain a reasonable noise level at all times, particularly between 10:00 PM and 7:00 AM. Loud music, parties, or disruptive behaviour may result in a warning or, in persistent cases, termination of the stay without refund.
Guests may not host private parties, events, or large gatherings within rooms or common areas without the prior written consent of the Hotel management. Unauthorised events may result in immediate cancellation of the reservation.
Smoking (including e-cigarettes and vaping) is strictly prohibited in all rooms and enclosed common areas. Designated outdoor smoking areas are available. A cleaning surcharge of GHS 500 will be applied if evidence of smoking is found in a room.
Children under the age of 16 must be accompanied by a responsible adult at all times while on the Hotel premises. The Hotel does not provide childcare services.
Guests are liable for any damage to Hotel property caused during their stay, whether by the guest, their companions, or their visitors. The cost of repair or replacement will be charged to the guest’s account.
Guests shall not hang clothing, towels, flags, banners, or any other items from windows, balconies, or external surfaces of the building.
AfriBella reserves the right to amend, update, or modify these terms and conditions at any time without prior notice. The terms in effect at the time of booking shall apply to that reservation. Continued use of the Hotel’s services following any amendment constitutes acceptance of the revised terms.
The Hotel reserves the right to take the following actions in the event of a breach of these terms and conditions:
